Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or participate in games through Playfina Casino. They should be read together with the applicable terms and conditions, privacy information, responsible gambling guidance and any specific rules shown for an individual game or promotion.

Playfina Casino operates under a licence issued by the Tobique Gaming Commission (New Brunswick), licence no. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

General betting conditions

By opening an account, depositing funds or placing a bet with Playfina Casino, you confirm that you have read and accepted the rules that apply to your use of the website and services. You are responsible for understanding how a game works before participating and for checking the details of each bet before confirming it.

You must be legally permitted to gamble in your location and must meet any applicable minimum age requirement. Playfina Casino may apply location, identity, age and eligibility checks where required. Access to games may not be available in every jurisdiction. You should check the laws that apply to you before using the website.

Only one personal account may be used unless Playfina Casino has expressly agreed otherwise. An account must be registered in the name of the person using it. You must provide accurate, current and complete information and update it when circumstances change. Accounts must not be sold, transferred, rented or used on behalf of another person.

Keep your login details confidential and do not allow another person to access your account.
Check that the selected game, stake, number of selections and any other bet details are correct before confirming a bet.
Do not use funds that belong to another person or attempt to fund an account through unauthorised means.
Tell Playfina Casino promptly if you believe your account has been accessed without permission.
Use the website only for lawful purposes and in accordance with these rules.

Playfina Casino may refuse, cancel, limit or review a bet where this is permitted by the applicable terms, where there is a technical or administrative error, where a bet appears irregular or where legal, security or compliance requirements apply. Any action taken will be handled in accordance with the relevant terms and applicable requirements.

Placing and confirming bets

A bet is normally treated as placed when you select the relevant options, enter your stake and confirm the transaction through the website. Before confirmation, review the displayed bet information carefully. A bet may not be changed or withdrawn after it has been accepted, except where a specific game rule, technical process or applicable law allows this.

The balance shown in your account may include available cash, restricted funds, pending amounts or other categories with different conditions. You should review the balance and transaction information before placing a bet. A bet cannot normally be placed unless the required stake is available and the website accepts the transaction.

The minimum and maximum stake for a game may differ and may be displayed in the game interface or related information. Playfina Casino may apply reasonable limits to individual bets, accounts, games or payment activity. Any limits applying to a particular game or account will be shown where relevant or communicated through the applicable account process.

If a bet is interrupted because of a connection problem, device issue, browser error or other event, do not assume that it was cancelled. Check your account history and the relevant game record. If the result is not immediately visible, allow the system to complete processing before attempting to place the same bet again.

Errors and irregular activity

Occasionally, a display, pricing, game, payment or settlement error may occur. Where a clear error affects a bet or account transaction, Playfina Casino may correct the error and, where appropriate, cancel or adjust the affected transaction in line with the applicable terms. You should notify customer support through the available website channels if you identify a suspected error.

The use of automated tools, bots, scripts, software or other methods designed to interfere with normal website operation or gain an unfair advantage is not permitted. Collusion, manipulation, fraudulent conduct, chargeback abuse and attempts to exploit technical weaknesses may result in a review of activity and restrictions on an account.

Game results and settlements

Game outcomes are determined by the game system and the rules shown for the relevant game. Outcomes are not guaranteed, and previous results do not influence future results unless the specific game rules state otherwise. Random results should not be treated as a pattern, prediction or indication of a likely win.

For games using randomised outcomes, the result generated by the approved game system is used to determine the outcome. The result displayed in the game, account history or other official record is normally treated as the record of the bet. In the event of a dispute, the relevant system records and transaction information may be reviewed.

A winning bet is settled according to the game rules and the information displayed when the bet is placed. The amount returned may include the original stake, a prize amount or another result described by the applicable game. Losing bets are deducted from the relevant account balance in accordance with the game process.

Review the individual game rules before placing a bet.
Check whether a game includes special features, bonus rounds, symbols, multipliers or other conditions.
Understand whether a displayed amount is a prize, a return of stake or a combined figure.
Check your account history after play to confirm the recorded result.
Keep records of relevant transactions if you need to raise a question about a bet.

A game may be temporarily unavailable, paused or removed for maintenance, technical reasons, compliance requirements or other operational reasons. If a game is interrupted, the result will be handled under the specific game rules and applicable terms. A technical interruption does not automatically mean that a bet is a win, loss or cancellation.

Promotions and special features

Promotional bets, free game features, tournaments, rewards and other offers may have additional terms. Where an offer is available, those terms will explain eligibility, qualifying activity, use of funds, expiry, withdrawal conditions and any restrictions. If promotional terms conflict with general information, the specific promotional terms will apply to that offer.

Account, payments and responsible play

You are responsible for checking that deposits and withdrawals are made through payment methods available to you and used lawfully. Playfina Casino may verify the ownership and source of funds, request supporting information or delay an account transaction while checks are completed. Payment processing may also be affected by the policies of banks, payment providers or other financial institutions.

You should not attempt to use betting to recover losses or treat gambling as a way to earn income. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid gambling when upset or impaired, and never borrow money to continue playing.

Set personal spending and time limits before beginning a session.
Keep gambling separate from essential household or living expenses.
Do not chase losses by increasing stakes or playing for longer than planned.
Use available account controls or request a break if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Playfina Casino may suspend, restrict or close an account where there are concerns about age, identity, location, security, fraud, responsible gambling, legal compliance or a breach of these rules. You may also request a restriction or account closure through the available website channels. Any remaining balance will be dealt with in accordance with the applicable terms and after required checks have been completed.

These Betting Rules may be updated from time to time to reflect changes to games, systems, legal requirements or operational processes. The current version published on the website applies to future activity from the date it is made available. If you have a question about a particular bet, first check the game rules and your account history, then contact Playfina Casino through the support options provided on the website.