Contact Playfina Casino

If you need assistance with Playfina Casino, contact our support team at support@playfinacasino.click. We aim to make it straightforward to get help with your account, payments, verification and general questions.

Playfina Casino operates under a licence issued by the Tobique Gaming Commission (New Brunswick), licence no. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

How to get in touch

For assistance by email, write to support@playfinacasino.click. Please use the email address linked to your account where possible, so the support team can identify your request more efficiently. Do not include your password or full payment card details in a message.

When contacting support, include your account email or username, a short description of the issue and screenshots if relevant. Providing clear information at the beginning can help the team review your request and respond more quickly. Support will usually reply within 24 hours, although response times may vary depending on the subject and the information required.

Common reasons to contact us

Account access, profile or verification questions
Deposit and withdrawal assistance
Questions about bonus terms and eligibility
Technical problems with the website or account
Responsible gambling requests, including help with account restrictions or taking a break

If your request concerns a transaction, include the relevant date and amount where you can do so safely. For technical issues, describe what happened, the device or browser you were using and any message displayed on screen. These details are optional but may help support investigate the matter.