Playfina Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Playfina Casino, including account registration, gaming, payments, promotions, responsible gambling and site access. Please read them carefully before using the website or any related services. By accessing or using Playfina Casino, you confirm that you understand and agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.

Playfina Casino operates under a licence issued by the Tobique Gaming Commission (New Brunswick), licence no. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

1. General conditions

These Terms & Conditions form an agreement between you and the operator of Playfina Casino. They apply to the website, your player account, games, payment functions, promotions and other services made available through the platform. Additional terms may apply to specific games, payment methods, competitions or promotional offers. If additional terms conflict with these terms, the specific terms will generally apply to the relevant service or offer.

You should review these terms each time you use the website. The operator may update, replace or amend the terms when necessary, including to reflect changes to the services, technology, applicable requirements or business practices. The latest version published on the website will apply from the date it is made available, unless a different effective date is stated. If you do not accept an updated version, you should stop using the services and may request the closure of your account.

Eligibility and lawful use

You must be legally permitted to access online gambling services in the place where you are located. You are responsible for checking and complying with the laws that apply to you. You must not access or use Playfina Casino from a jurisdiction where online gambling or the relevant service is prohibited. The operator may restrict access to some or all services in particular locations.

You must meet the applicable minimum legal age before opening or using an account.
You must provide accurate, current and complete information when registering and whenever information changes.
You must use the website for your own personal, lawful and recreational purposes.
You must not open or operate an account on behalf of another person.
You must not use the services for fraud, money laundering, unlawful activity or any other improper purpose.
You must not allow another person to use your account, password, payment method or account balance.

2. Accounts, verification and security

You may need to create a player account to use certain features. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity occurred because of a failure by the operator to protect its systems. Tell the operator promptly if you believe your account has been accessed without permission, your credentials have been lost, or account information is incorrect.

The operator may carry out identity, age, location, payment, source-of-funds or other checks before or after an account is opened. You agree to provide information and documents that are reasonably requested for these checks. Information may be reviewed using appropriate verification processes and may be handled in accordance with the Privacy Policy. Until verification is completed, access to some services, deposits, withdrawals or account functions may be limited.

You must not create multiple accounts unless the operator has expressly authorised this. If duplicate, linked or associated accounts are identified, the operator may review the accounts and take appropriate action. This may include restricting access, cancelling transactions or applying relevant promotional rules. Any action will be taken subject to applicable law and the information available to the operator.

Suspension and closure

The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, prevention of fraud or breach of these terms. An account may also be closed at your request. You remain responsible for obligations incurred before closure. Where required, unresolved balances and transactions will be reviewed before an account is finalised, subject to verification, applicable law and any permitted deductions.

You may request account closure or a break from gambling using the account tools or the available support process. If you want to stop gambling, consider using available deposit limits, session controls, cooling-off options or self-exclusion features. These tools are designed to support safer gambling, but no tool can replace personal responsibility or professional assistance where it is needed.

3. Deposits, withdrawals and game play

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Payment details must belong to you unless an alternative arrangement has been expressly approved. The operator may refuse, reverse or review a transaction where there are security, verification, technical, legal or payment-processing concerns.

You should check all transaction details before confirming a deposit or withdrawal. You are responsible for any fees, charges, exchange-rate differences or other costs imposed by your bank, payment provider or other third party. The operator does not control the availability, processing time or terms of external payment services. Withdrawals may be subject to account verification, payment checks and any conditions displayed before the transaction is submitted.

Games are intended for entertainment. Results are determined by the relevant game system and, where applicable, random outcomes. You must not attempt to manipulate, interfere with or gain an unfair advantage over the website, games, payment systems or other users. This includes the use of bots, automated software, exploits, collusion, stolen credentials, compromised payment methods or technical vulnerabilities.

Each wager is your responsibility once it has been accepted by the system.
You should check that the selected game, stake and other details are correct before confirming a wager.
A wager may be cancelled, voided or reviewed where there is a technical error, system failure, suspected fraud or other legitimate reason.
If a game or transaction is affected by a clear error, the operator may correct the error and adjust the related account records.
Funds must not be used for unlawful purposes or in a way that breaches applicable financial, gambling or consumer requirements.

The website may occasionally be unavailable because of maintenance, updates, telecommunications problems, software faults or events outside the operator's reasonable control. The operator will take reasonable steps to maintain the services but does not guarantee uninterrupted or error-free access. You should not rely on the website as a record of personal financial information and should retain your own transaction records where appropriate.

4. Promotions, privacy and legal terms

Promotions and bonuses

Promotions, bonuses, free play and other offers are subject to the terms shown with the relevant offer. Those terms may include eligibility requirements, account restrictions, expiry dates, contribution requirements, stake conditions, game restrictions, withdrawal conditions or other limits. You should read the specific promotional terms before accepting an offer. Unless stated otherwise, only one offer may be available to a person, household, device, payment method or other connected group.

The operator may withdraw, amend or cancel an offer where this is reasonably necessary, including where an offer has been used in breach of its conditions, affected by an error or made unavailable for legal, technical or security reasons. Any promotional balance may be removed if the relevant terms are not met. Promotional terms do not override your rights under applicable Australian consumer law.

Website content and acceptable conduct

All website text, graphics, software, branding, designs and other content are owned by or licensed to the operator or its suppliers. You may use the website only for personal use in accordance with these terms. You must not copy, reproduce, publish, modify, distribute, sell, reverse engineer or commercially exploit website content without permission. You must also avoid conduct that could damage the website, disrupt other users, introduce malicious code or interfere with the operator's systems.

Privacy and communications

Personal information is collected, used, stored and disclosed as described in the Privacy Policy and as otherwise permitted or required by law. By using the services, you agree that the operator may send service-related communications, including account, security, transaction and legal notices. Marketing communications will be handled in accordance with applicable requirements and any available preferences or unsubscribe options.

Responsibility and governing rules

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, misuse of the account, inaccurate information supplied by you, interruptions caused by third parties, or unlawful conduct by another person. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a term immediately does not mean that the term has been waived. These terms, together with any applicable specific terms and the Privacy Policy, represent the understanding governing your use of Playfina Casino services.

Questions and complaints

If you have a question, transaction concern, account issue or complaint, use the support options made available on the website. Provide enough information for the matter to be identified, while avoiding the inclusion of unnecessary sensitive information. The operator may ask for further details, verification or documents before reviewing the issue. You should keep copies of relevant messages, transaction references and account records.