Responsible Gaming

Playfina Casino is committed to promoting gambling as entertainment and supporting informed, responsible play. Gambling should be enjoyable, affordable and kept within your personal limits. It should never be treated as a way to make money, solve financial problems or recover losses.

Playfina Casino operates under a licence issued by the Tobique Gaming Commission (New Brunswick), licence no. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

Our approach to responsible gambling

Responsible gambling starts with understanding that casino games are games of chance. Outcomes are determined by chance, and past results do not predict future results. There is no guaranteed strategy, system or betting pattern that can ensure a win. You may lose money, so you should only play with funds that you can afford to lose without affecting your everyday needs.

Before depositing or playing, consider your income, regular expenses, debts and other financial commitments. Set an entertainment budget and decide how much time you are comfortable spending on gambling. Once your budget or time limit has been reached, stop playing, even if you are winning or trying to recover a loss. Gambling should not interfere with work, study, relationships, family responsibilities or personal wellbeing.

Gamble for entertainment, not as a source of income.
Set a spending and time limit before you start playing.
Never chase losses or increase your stakes to recover money.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Take regular breaks and balance gambling with other activities.
Do not borrow money, use essential household funds or sell possessions to gamble.
Keep your gambling account private and do not allow other people to use it.
Never gamble if you are under the applicable legal age or if gambling is not lawful where you are located.

If someone close to you is concerned about your gambling, take that concern seriously. Speaking openly with a trusted person can help you review your habits and decide whether a break or additional support may be appropriate. You do not need to wait until gambling causes a serious problem before taking action.

Setting limits and taking a break

Personal limits can help you remain in control of your gambling. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits. These tools can help manage the amount of money or time you spend. Read the information shown in your account carefully before confirming a limit, because different limits may operate in different ways.

A limit is most effective when it is decided before you begin playing and based on money set aside for entertainment. Do not change a limit simply because you have lost money, feel excited or believe that a win is due. Random outcomes are not affected by previous results, and increasing a limit can make it harder to stay within your intended budget.

Taking a break

If you are finding it difficult to follow your limits, consider requesting a temporary break or account restriction. A break provides time to reflect on your gambling without the temptation to continue playing. You can also stop using your account altogether by requesting self-exclusion through the available account or support process.

Self-exclusion

Self-exclusion is a formal decision to prevent or restrict access to gambling for a chosen period or, where available, indefinitely. It is intended for people who want stronger assistance to stop gambling. During a self-exclusion period, do not attempt to open another account, use another person’s account or ask someone else to gamble on your behalf.

If you request self-exclusion, follow the instructions provided by Playfina Casino and provide accurate information so the request can be handled appropriately. You should also consider self-excluding from other gambling services you use. An online account restriction may not remove access to every form of gambling, so broader planning and independent support may be helpful.

Recognising signs of gambling harm

Problem gambling can develop gradually, and people may not immediately recognise that their behaviour has changed. Reviewing your gambling can help you identify concerns early. You may wish to take a break and seek support if you notice any of the following signs:

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when you try to stop.
Chasing losses or gambling with larger amounts to feel excitement.
Hiding or minimising your gambling from family, friends or colleagues.
Borrowing money, missing payments or using savings to continue gambling.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Neglecting work, study, health, relationships or household responsibilities.
Arguing with people close to you because of your gambling.
Trying to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.

One or more of these signs does not mean you should blame yourself. It does indicate that additional support may be useful. Stop gambling if you can, review your recent activity and consider speaking openly with someone you trust. A qualified counsellor or gambling support service can help you understand what is happening and plan practical next steps.

If you are worried about someone else

You may also seek help if another person’s gambling is affecting you. Choose a calm time to explain what you have noticed, use non-judgemental language and focus on the effect gambling is having. Avoid paying gambling debts or lending money to cover continued play without getting advice. Independent support is available for family members, partners and friends as well as for people who gamble.

Getting help in Australia

If gambling is causing financial, emotional or relationship problems, independent help is available in Australia. Gambling support services can provide confidential information, counselling, financial guidance and assistance with planning a break from gambling. You can contact a service even if you are unsure whether your gambling qualifies as a problem.

You may wish to speak with a state or territory gambling support service, a qualified counsellor, a general practitioner, a financial counsellor or a trusted person in your life. Australian government and community organisations also provide information about gambling harm, self-exclusion and support options. Search for current services available in your state or territory using a reliable government or recognised community source.

Financial protection

If gambling has affected your finances, consider contacting a free financial counselling service before taking out credit or borrowing money. A financial counsellor may help you review essential expenses, organise debts and create a realistic plan. Avoid using payday loans, credit cards or other high-cost borrowing to fund gambling or repay gambling losses.

Keep gambling separate from essential household money. Do not use funds intended for rent, mortgage payments, food, utilities, education, healthcare or other necessary expenses. If you have difficulty meeting bills because of gambling, stop playing and seek financial guidance rather than trying to win back the money.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, stop gambling and seek urgent assistance through local emergency services or a crisis support service. Your safety is more important than any gambling account, balance or loss.

Age, account security and player responsibility

Gambling is only for people who meet the applicable legal age and other legal requirements in their location. Minors must not access, create or use a gambling account. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites, including using device controls, keeping payment details private and monitoring internet access where appropriate.

You are responsible for keeping your account credentials, devices and payment methods secure. Do not share your password or allow another person to play using your account. If you believe someone has accessed your account, contact the available support channel promptly and change your password where possible. Account sharing can create security, legal and responsible gambling risks.

Playfina Casino may apply account checks, restrictions or other measures where required by applicable rules or where activity raises responsible gambling concerns. These measures are intended to support a safer environment, but no system can replace your own judgement. You remain responsible for deciding whether gambling is appropriate for you and for seeking help when needed.

By choosing to gamble, you should understand the risks, comply with applicable laws and use only money set aside for entertainment. If gambling is no longer enjoyable or feels difficult to control, stop, use the available restriction tools and seek independent support. Taking action early can help protect your finances, relationships and wellbeing.